Our Services

The services provided by a call center include everything from answering calls from customers to calling up customers for promoting or selling a product or service. Call centers can basically handle any business process that can be done by phone, web, or email. The services can be used to extend a firm’s reach into new markets, build customer relationships, and offer better customer support. Call centers also provide services for every part of the sales process right from marketing to inside sales.

Call center services can be categorized into the following:

• Inbound, where all the calls from customers are answered by the call center on behalf of the firm
• Outbound, where the call center makes the calls for the firm
• Automatic or Electronic, where the answering process is automated
• Business Process Outsourcing, where the business processes are delegated to a third-party operator

Partnering with an offshore service provider is a clever and cost-effective approach to offering this service. Our call centres offer enough training and quality control procedures to guarantee that the representatives fulfil your standards. By doing this, you can continue to provide excellent service to all of your clients even beyond business hours.

Customers frequently seek for salespeople who can answer their questions in their own language. The majority of call centres do not want a language barrier to prevent customers from using their services. As a result, they typically hire people that are fluent in three or four languages. Call centres in India provide services in a variety of languages, including English, Hindi, Telugu, Tamil, Kannada, Malayalam, etc.

Customers frequently want to be able to access these firms whenever and wherever they are, especially now that real-time information from these sectors is crucial. Online customers like companies with a devoted 24/7 live chat service. The following are some of the industries that use this service:

• Telecom industries
• Banking
• Travel
• eCommerce